Our Comprehensive Service Solutions

Our sales engineers receive regular training about our machinery, which enables them to communicate well with customers. They are also backed up by our technical department to maximize customer needs and requirements.

Our sales engineers can visit you and provide on-site consultation. We also have overseas offices ready to serve you and can book a time to meet when on-site service is needed.

We are about 100km away from Shanghai city. Before your visit, we will schedule the best way to arrive at our company and provide pick up service whenever you need.

Our machines can be highly customized based on special requirements. Our sales engineers and technicians assess project risk and feasibility to protect your benefits.

We provide turnkey solutions instead of just selling machinery, including auxiliary equipment, workshop, water and electricity requirements, feasibility analysis, investment estimate, and return cycle planning.

During manufacturing, our sales engineers regularly take pictures to show project progress and keep communication transparent.

We will inform you about the exact testing date so you can plan your visit, arrange third-party testing, review testing videos, and request samples if required.

Machine packing follows the requirements of sea, truck, or rail transportation, and can be adjusted according to different country policies or special import needs.

We provide free spare parts for consumable parts or parts more likely to be broken during long-term machine operation.

We provide machine layout or workshop layout, electrical diagram, operation manual, and maintenance manual for guidance.

Our after-sale engineers are skilled and fully trained to run machinery in good condition. They also train your workers to operate and maintain the machine.

Our standard warranty period is one year from the time our engineer finishes machine commissioning in your workshop, covering manufacturing-related defects.

For small machinery problems, we provide remote diagnostic services. You only need to provide an internet-connected laptop connected to the machine.

We provide lifelong service, online operation and maintenance guidance, on-site engineer dispatch if needed, and upgrade information when available.

Every machine has its own ID and full information stored in our database, so we can prepare exact spare parts for machinery delivered even 10 years ago.